Keeta Drone is a drone delivery service that delivers food and goods to designated drone drop-off lockers, offering users a greener and more innovative delivery experience.

Traditional food delivery is typically completed by couriers or vehicles, while Keeta Drone delivers orders by drone to designated lockers. Users can then collect their orders from the assigned pickup point.

Keeta Drone is currently available in selected areas of Hong Kong and Dubai. To use the service, search for “Keeta Drone” in the Keeta App and enter the Keeta Drone section to view nearby locker locations.

Merchants that support drone delivery will be displayed in the Keeta Drone section or on relevant pages. Available merchants may vary depending on your location and service availability.

Service hours: 10:00-18:30. Service may be suspended at night, during severe weather, airspace restrictions, or other special circumstances. Please refer to the operating hours shown in the Keeta Drone section.

There are three ways to enter the Keeta Drone section:
1. Scan the QR code on the locker;
2. Search for “Keeta Drone” in the Keeta App;
3. if you are near a locker, tap the “Keeta Drone” icon on the Keeta App homepage.
Once in the Keeta Drone section, choose the items you like, confirm the locker location, and place your order.

No. Users must search for “Keeta Drone” in the Keeta App to access the service.

Yes. You can go to the Orders page in the Keeta App and view the order details page to track delivery progress. When the order arrives, you will receive a pickup SMS notification. For any other order-related questions, please contact Keeta online customer service.

Your order will be delivered to the locker selected by you or recommended by the system when placing the order. Please confirm the locker location before submitting your order

A locker is a designated facility used to receive and store drone delivery orders. Once the drone arrives, your order will be placed inside the locker, and you can collect it using the pickup code.

After your order is delivered to the designated locker, follow the instructions in the Keeta App or the pickup SMS notification to locate the locker. Enter your pickup code on the screen to collect your order. Orders can be stored in the locker for up to 12 hours, so please collect your order in time.

Yes. To ensure flight safety and delivery experience, drone delivery orders are subject to weight and size limitations. The applicable limits are displayed on the order page in the App.

Yes. However, they must meet packaging and delivery requirements. Availability is subject to the merchant product page and order page information.

Drone delivery may be affected by weather conditions. In cases of heavy rain, strong winds, or other conditions unsuitable for flight, the service may be temporarily suspended or adjusted.

Night delivery availability depends on local operational arrangements, route conditions, and relevant regulations. Please refer to the service hours shown in the App.

After delivery, your order will be placed in the designated locker. For the best food experience, we recommend collecting your order as soon as possible after receiving the arrival notification.

Keeta Drone has requirements for suitable products and packaging to reduce the risk of spills or leaks. If your order arrives spilled, leaking, or damaged, you can contact customer service for assistance.

Drone delivery fees vary depending on actual operational arrangements. Please refer to the fee displayed on the order page.

Keeta Drone may offer exclusive promotions during specific periods, in selected areas, or as part of designated campaigns. Actual offers are subject to what is displayed in the App.

We have independently developed lownoise three-blade folding propellers for our drones. Equipped with boundary layer passive flow control technology, they effectively reduce turbulence and lower noise levels by 50%, creating a quieter and more enjoyable delivery experience.

Please first check the order page in the Keeta App and your SMS messages. If you still have not received the pickup code, contact customer service through the App for assistance.

Please follow the location guidance shown in the App to find the locker. If you still cannot locate it, contact Keeta customer service for assistance.

Our drone delivery boxes are reusable. After collecting your order, please follow the instructions on the recycling bin, fold the box, and place it in the designated recycling bin next to the locker. The boxes will be collected, disinfected, and reused in our operations.

Keeta Drone is currently available only on designated routes and in selected service areas. If your address is outside the coverage area, drone delivery is not available at this time.

Please go to the Account page in the Keeta App and tap the headphone icon in the upper right corner to enter the help center. For questions about drone delivery service, select “Drone Service” to view related answers. For order delivery issues, select “Need help with an order issue” to view order-related solutions. If you need further assistance, contact Keeta online customer service.

Please contact customer service through the Keeta App and follow the instructions to submit your issue.

If the drone cannot take off due to weather, equipment, or other reasons, the system will arrange cancellation, refund, or other solutions based on the actual situation.

We recommend collecting your order as soon as possible after receiving the arrival notification. If an order remains uncollected for an extended period, it will be handled according to platform rules.